PROTAKT Service Level Agreement
Our tailor-made support for your Microsoft Dynamics solution
Professional support for your Microsoft Dynamics NAV or Dynamics 365 Business Central solution is an important building block in ensuring that your business processes run smoothly. However, every company has its own particular demands on support with regard to availability, response time, solution time, transparency and, not least, cost.
A PROTAKT Service Level Agreement allows you to select a package of services that caters to these differing needs. Choose between four different service levels that differ with regard to response times and service scope: Premium plus, Premium, Comfort or Basic
Personal support for your Microsoft Dynamics solution – tailored to your needs.
Your benefits at a glance:
- Professional support by phone or via remote maintenance
- Various support levels
- Guaranteed response times
- Detailed documentation of support incidents
- Transparent ticket processing
- Avoidance of escalation through support prioritisation
- Transparent charging
We would be happy to advise you personally about your personal support possibilities.