PROTAKT Service Level Agreement
Our customized support for your Microsoft Dynamics solution.
The professional support of your Microsoft Dynamics NAV or Dynamics 365 Business Central solution is an important component for your smooth business process. Every company has individual requirements regarding availability, reaction time, solution time, transparency and last but not least costs for the support.
With the PROTAKT Service Level Agreement you have the option of choosing a service package that meets these different requirements.
PROTAKT Remote Support
If it makes sense to process your support, our support team can - provided you agree to this - also connect to your application environment via remote access and support your employees directly online. With the help of the software TeamViewer QuickSupport, we can view your screen directly - on request - and thus support you better and more comfortably.
Here you can find the detailed instructions for the PROTAKT Remote Support via TeamViewer.