The Microsoft Dynamics product line


The product line Microsoft Dynamics contains many different software products and belongs to the Microsoft Business Solutions software line.
PROTAKT is an experienced partner in ERP and CRM.

Enterprise Resource Planning (ERP) - the goal-oriented management of your company.
ERP serves to collect all company resources in a meaningful way in a database. It allows you to manage, control and plan business tasks in a demand-oriented and time-saving way. An ERP-system efficiently increases your operational value-added process.

Customer-Relationship-Management (CRM) - the customer-oriented communication of your company.
You will be supported in maintaining a consistent focus on all your customers' needs at a glance. CRM-systems are used for managing your customer data.



Microsoft Dynamics 365 Customer Engagement

•  General about Customer Engagement