The Microsoft Dynamics product line

The product line Microsoft Dynamics contains many different software products and belongs to the Microsoft Business Solutions software line.
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Enterprise Resource Planning (ERP) - the goal-oriented management of your company.
ERP serves to collect all company resources in a meaningful way in a database. It allows you to manage, control and plan business tasks in a demand-oriented and time-saving way. An ERP-system efficiently increases your operational value-added process.

Customer-Relationship-Management (CRM) - the customer-oriented communication of your company.
You will be supported in maintaining a consistent focus on all your customers' needs at a glance. CRM-systems are used for managing your customer data.

Microsoft Dynamics 365 Customer Engagement

•  General about Customer Engagement